ACTIV KIDS BTS 2/3 SOCKS *3 - M.COLORS

Buy X Get Y Refund & Exchange Policy:

• The full order must be returned along with the gift with purchase. Separate item returns will not be accepted.
• Exchanges are not allowed for items included in the promotion.

Delivery Method:

• Shipping options may vary depending on the delivery address, purchase time, and item availability.
• During sale periods and promotions, delivery times may be longer than normal.
• Delivery Time: Your order will be delivered within 3-5 business days. Higher order volumes may cause delays.
• If your order contains multiple items, they may be delivered separately.

Exchange and Refund Policy (In Accordance with Egyptian Consumer Protection Law):

At Activ Abou Alaa, we are committed to protecting our customers’ rights in accordance with Egyptian Consumer Protection Law No. 181 of 2018, particularly Articles 8, 17, 21, and 25, which govern exchange and refund procedures.

Return and Exchange Rights:

• Customers have the right to return or exchange any product within 14 days from the date of receipt without providing any justification, as stated in Article 17, provided that:
• The item is in its original condition and has not been used.
• All original packaging and tags are intact.
• A valid purchase receipt or invoice is presented.
• If the product has a manufacturing defect or technical fault, the customer has the right:
• To request an exchange within 30 days of receiving the product, in line with Article 21.
• The company is not obliged to repair products with defects that affect their quality or safety.

Exceptions (Article 17 – Paragraph 2):

• The right to return or exchange does not apply in the following cases:
• Products classified as personal use items, such as:
• Underwear.
• Swimwear and related accessories.
• Items that cannot be resold once opened or used, due to health and safety concerns.

Lost or Undelivered Orders:

If your order is lost in transit or undelivered, please contact us, and we will investigate with our shipping partner. If the package is confirmed lost, we will send a replacement free of charge.

How to Submit a Request or Complaint:

If you wish to return or exchange a product or report an issue, please contact us through:

• Phone: 01017204440
• Email: shop@activaboualaa.com

Our Quality Control Department will inspect the product and respond to your request within 14 business days, taking the appropriate action based on the inspection results.

We offer a variety of payment options to make your shopping experience seamless and secure:

• Apple Pay
• Google Pay
• All Major Credit and Debit Cards:

Refund Policy:

We want you to be satisfied with your purchase. If you need a refund, please review the following guidelines:

Refund Process:

• If the order was paid by Credit/Debit Card, the amount will be refunded to the same card.

Installment Orders:

• Partial refunds are not available for installment payments. To process a refund, the entire order must be returned.

Refund Timeline:

• Refunds typically take 7-14 business days to process, depending on your payment provider

Refund Conditions:

• All items must be in new and unused condition, with all original tags and packaging intact.
• Refund requests must be made within 14 days from the date of delivery.
• For orders paid in installments, partial refunds are not allowed.

Promotion Return & Exchange Terms and Conditions:

• The full order must be returned. Partial returns are not allowed unless specified by the promotion conditions.
• You are required to report any manufacturing defect immediately upon receiving the product and before using it. In case a manufacturing defect appears after using the product, it must be reported within a maximum of 30 days from the date of delivery. The product will then be submitted to the Quality Control Department for inspection and appropriate action.
• Delivery Time: Your order will be delivered within 3-5 business days. Higher order volumes may cause delays.

Non-Returnable Items::

For health and safety reasons, the following items cannot be returned or exchanged:

• Personal Use Products.
• Underwear products.
• Swimwear and related accessories.
• Any product that cannot be resold after being returned by the original buyer.

Need Help?

For any further questions or concerns, please Contact Us:

• Phone: 010 1720 4440
• Email: shop@activaboualaa.com