Payments & Refunds
Last Updated on January 01, 2025
Payment Methods:
We offer a variety of payment options to make your shopping experience seamless and secure:
- Apple Pay
- Google Pay
- All Major Credit and Debit Cards:
- Mastercard
- VISA
- American Express
Refund Policy:
We want you to be satisfied with your purchase. If you need a refund, please review the following guidelines:
Refund Process:
- If the order was paid by Credit/Debit Card, the amount will be refunded to the same card.
Installment Orders:
- Partial refunds are not available for installment payments. To process a refund, the entire order must be returned.
Refund Timeline:
- Refunds typically take 7-14 business days to process, depending on your payment provider
Refund Conditions:
- All items must be in new and unused condition, with all original tags and packaging intact.
- Refund requests must be made within 14 days from the date of delivery.
- For orders paid in installments, partial refunds are not allowed.
Promotion Return & Exchange Terms and Conditions:
- The full order must be returned. Partial returns are not allowed unless specified by the promotion conditions.
- You are required to report any manufacturing defect immediately upon receiving the product and before using it. In case a manufacturing defect appears after using the product, it must be reported within a maximum of 30 days from the date of delivery. The product will then be submitted to the Quality Control Department for inspection and appropriate action.
- Delivery Time: Your order will be delivered within 3-5 business days. Higher order volumes may cause delays.
Non-Returnable Items::
For health and safety reasons, the following items cannot be returned or exchanged:
- Personal Use Products.
- Underwear products.
- Swimwear and related accessories.
- Any product that cannot be resold after being returned by the original buyer.
Need Help?
For any further questions or concerns, please Contact Us:
- Phone: 010 1720 4440
- Email: shop@activaboualaa.com
We’re here to assist you!