Payments & Refunds

Last Updated on January 01, 2025
Payment Methods:

We offer a variety of payment options to make your shopping experience seamless and secure:

  • Apple Pay
  • Google Pay
  • All Major Credit and Debit Cards:
    • Mastercard
    • VISA
    • American Express
Refund Policy:

We want you to be satisfied with your purchase. If you need a refund, please review the following guidelines:

Refund Process:
  • If the order was paid by Credit/Debit Card, the amount will be refunded to the same card.
Installment Orders:
  • Partial refunds are not available for installment payments. To process a refund, the entire order must be returned.
Refund Timeline:
  • Refunds typically take 7-14 business days to process, depending on your payment provider
Refund Conditions:
  • All items must be in new and unused condition, with all original tags and packaging intact.
  • Refund requests must be made within 14 days from the date of delivery.
  • For orders paid in installments, partial refunds are not allowed.
Promotion Return & Exchange Terms and Conditions:
  • The full order must be returned. Partial returns are not allowed unless specified by the promotion conditions.
  • You are required to report any manufacturing defect immediately upon receiving the product and before using it. In case a manufacturing defect appears after using the product, it must be reported within a maximum of 30 days from the date of delivery. The product will then be submitted to the Quality Control Department for inspection and appropriate action.
  • Delivery Time: Your order will be delivered within 3-5 business days. Higher order volumes may cause delays.
Non-Returnable Items::

For health and safety reasons, the following items cannot be returned or exchanged:

  • Personal Use Products.
  • Underwear products.
  • Swimwear and related accessories.
  • Any product that cannot be resold after being returned by the original buyer.

Need Help?

For any further questions or concerns, please Contact Us:

  • Phone: 010 1720 4440
  • Email: shop@activaboualaa.com

We’re here to assist you!