ACTIV FASHION SHOES - Red*Black

Buy X Get Y Refund & Exchange Policy:

The full order must be returned along with the gift with purchase. Separate item returns will not be accepted.

Exchanges are not allowed for items included in the promotion.

Delivery Method:

Shipping options may vary depending on the delivery address, purchase time, and item availability.

During sale periods and promotions, delivery times may be longer than normal.

Delivery Time: Your order will be delivered within 3-5 business days. Higher order volumes may cause delays.

If your order contains multiple items, they may be delivered separately.

Return Policy:

Thank you for your purchase! At TreasuresoftheNile , your satisfaction is our top priority. We are committed to delivering high-quality, custom-made products that meet your expectations. Due to the personalized nature of our products, we have a specific return policy to ensure a smooth and hassle-free experience.

Return Conditions:

All of our products are custom-made to order, which means they are non-returnable and non-exchangeable unless they are defective or damaged.

As our products are made on demand, they cannot be returned or resold. For this reason, we do not accept returns or exchanges unless the item is defective or damaged. We appreciate your understanding.

Defective or Damaged Items:

If your order arrives defective, damaged, or with a printing error, we will gladly provide a replacement or a refund at no additional cost to you. There’s no need to return the defective item.
Steps to Report a Defective Item:

Contact us at care@treasuresofthenile.com upon receiving your order. and Provide the following details:

Your order number.

Clear photos of the defective or damaged item showing the issue.

A brief description of the problem.

Once we review your claim, we will arrange for a replacement to be shipped directly to you or issue a refund if preferred.

Lost or Undelivered Orders:

If your order is lost in transit or undelivered, please contact us, and we will investigate with our shipping partner. If the package is confirmed lost, we will send a replacement free of charge.

Need Help?

For any further questions or concerns, please Contact Us:

Email: care@activaboualaa.com

We’re here to assist you!

We offer a variety of payment options to make your shopping experience seamless and secure:

• Shop Pay (with installment options)
• Apple Pay
• Google Pay
• All Major Credit and Debit Cards:

Refund Policy:

We want you to be satisfied with your purchase. If you need a refund, please review the following guidelines:

Refund Process:

• If the order was paid by Credit/Debit Card, the amount will be refunded to the same card.
• If the order was paid in Shop Pay (with installment options), the refund will be deposited into your wallet for future purchases. This wallet balance cannot be refunded in cash.

Installment Orders:

• Partial refunds are not available for installment payments. To process a refund, the entire order must be returned.

Refund Timeline:

• Refunds typically take 5-7 business days to process, depending on your payment provider

Refund Conditions:

• All items must be in new and unused condition, with all original tags and packaging intact.
• Refund requests must be made within 14 days from the date of delivery.
• For orders paid in installments, partial refunds are not allowed.

Promotion Return & Exchange T&Cs:

• The full order must be returned. Partial returns are not allowed unless specified by the promotion conditions.
• You have 14 days from the date of purchase to report any defects.
• Delivery Time: Your order will be delivered within 3-5 business days. Higher order volumes may cause delays.

Non-Returnable Items:

For health and safety reasons, the following items cannot be returned or exchanged:

Need Help?

For any further questions or concerns, please Contact Us:

• Email: care@activaboualaa.com

We’re here to assist you!