Shipping policy

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost, and the delivery date of your order.

Delivery options:

  •  Collection at a Activ store
    • In the store of your choice within 4-7 working days.
    • Remember that the person who comes to collect the order need only show the e-receipt with the QR code, if they are the buyer. If someone else comes in your place, they must also show ID.
  •  Home delivery:
    • Standard delivery starts from 45 EGP
    • Free Delivery for orders over 1000 EGP
    • The estimated delivery time will be between 3-7 working days, depending on the delivery address.
    • The time frames shown above will be extended for remote areas.
    • Bear in mind that deliveries are only made on working days.


You will receive email/SMS/Facebook Messenger updates on the status of your order.

You can also access this information in the section "My Account".  If you are not registered, click on the “Order information” link in the confirmation email to track your order.


We try to reach all corners of the earth from If there are any delivery restrictions on your address, you will see them at the time of purchase.